Question 1

When will my order ship?

Accepted Answer

Orders are processed within 1–3 business days.

Once your order ships, you'll receive tracking by email so you can follow every step of its journey.

Question 2

Can I change or cancel my order after placing it?

Accepted Answer

We move quickly on new orders. If you need to make a change, email islaborn415@gmail.com as soon as possible. Once an order has shipped we can no longer modify it, but we'll always try to help.

Question 3

How long does shipping take?

Accepted Answer

Standard shipping usually arrives within 3–7 business days after your order has shipped.

Question 4

Do you ship internationally?

Accepted Answer

At the moment, Isla Born ships within the United States only. If you'd like Isla Born in your country, subscribe to our newsletter — we use interest signals to decide where to open shipping next.

Question 5

What is your return policy?

Accepted Answer

You may return eligible items within 14 days of delivery for a refund to your original payment method.

Items must be unworn, unwashed, in original condition, and with original tags attached.

Returns from US addresses include a prepaid return label — returns are free.

Limited-drop items marked "Final Sale" are not eligible for return.

Question 6

How do I start a return?

Accepted Answer

Head to our Returns page to open a request. We'll email your prepaid label within 1–2 business days.

Question 7

Can I exchange a size?

Accepted Answer

Note the size or color you'd like on your return request or email islaborn415@gmail.com. We'll arrange an exchange based on availability.

Question 8

How does Isla Born clothing fit?

Accepted Answer

Isla Born pieces run true to US standard sizing. Every product page includes a fit note and a detailed size guide.

Question 9

Who are Isla Born pieces made for?

Accepted Answer

Isla Born apparel is designed for adults of any gender — one collection, made to be worn by everyone. Kids styles are labeled clearly and sized separately (ages 4–12).

Question 10

How do I choose my size?

Accepted Answer

Use the size guide on each product page and choose your usual US size. If you're between sizes, size up for a roomier fit or size down for a closer cut.

Question 11

When will sold-out products restock?

Accepted Answer

Some core essentials are restocked when possible. Many Isla Born releases are limited and won't return.

Question 12

How do restock notifications work?

Accepted Answer

Tap "Join the Restock" on any sold-out product to be notified for that specific piece and size. Restock alerts are separate from our newsletter — you'll only hear from us when that exact item is available again.

Question 13

How should I wash Isla Born clothing?

Accepted Answer

Machine wash cold, inside out, with like colors. Tumble dry low or lay flat. Avoid bleach and high heat to preserve the print and color over time.

Question 14

How can I contact Isla Born?

Accepted Answer

Reach us anytime at islaborn415@gmail.com or through our Contact page. We reply within 1–2 business days.

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